Northgate Family Clinic — Appointment system
Online booking and reminders that ended double bookings.
Fictional client, created to show our approach.
- Profession
- Clinics
- Service
- Business Solutions
- Package
- Starter System
- Year
- 2026
- Status
- Concept design
Northgate Family Clinic
Book an appointment
Choose a doctor, a day and a time. No account needed.
Family medicine
Paediatrics
Women’s health
Greyed times are already booked. Cancellations return here automatically.
Your booking
Dr. Hana Lee
Wed 12 November · 14:00
Full name
Mobile number
Reason for visit
We will text a reminder 24 hours before, and again 2 hours before.
Screens
The challenge
Phone-only booking caused double bookings and missed appointments.
Our approach
A simple booking flow for patients and a clear calendar for staff.
What we built
- Patient booking page
- Doctor availability calendar
- Reminder messages
- Cancellation and rescheduling
- Daily list for reception
Modules included
Design notes
Warm coral marks every action a patient can take, so staff can see at a glance which bookings came in from the public page. The staff calendar is a plain grid of half-hour rows, and reminders and cancellations are written in language a patient would use, not system codes.
Surface
#FFFFFF
Ink
#2A211E
Accent
#E07A5F
Tint
#FDF0EC
Concept design
This is a concept design for a fictional client, created to show how we approach this kind of project.
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This project is based on our Starter System package.
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